Refund policy

Please Note:

  • 1. All customised items are not allowed to be returned or exchanged.
  • 2. NO REFUND only exchange, all returned items must be in their original condition: unworn, unwashed, unaltered, undamaged and no smell of perfumes.
  • 3. All after-sale we don't allow any return or exchange.
  • 4. All returns without prior approval from our Customer Service will not be accepted.
  • 5. Custom duty (VAT) charged by your government will not be refunded.
  • 6. you will pay for postage.


How to Return

  • Step 1: Please send us an email at Info@rmcouture.co.uk with your Order ID within 4 days upon receipt of your package. Please include an explanation and photos if possible. The returns without prior approval from our Customer Service are not acceptable.

  • Step 2: Once Customer Service approves your request, they will provide you a return address as well as a Product Return Form. Please go to your local post office and send the item(s) within 3 days upon receiving the return form

*Note: Please don’t use expedited couriers like UPS, DHL or FedEx since we will be charged high custom duty when collecting your returned package. The normal economic Post Office service would be recommended. Please email us tracking number of your returned parcel.


Other After-Sale Issues

  • 1. Quality Issues

    Defective or damaged items: If your items were defective or damaged and confirmed by our custom service team, you would be qualified for a refund.

    Color mismatch: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your device will match actual finished products. The tone of lights, photoshoped pictures and different color settings of computer monitors and mobile screens may cause slight color disobedience.

  •  

    All finished products will go through twice quality control inspection and if you believe the measurements of your dress are off please send us pictures of you in the dress and have a professional measure it.

  • 3. Shipping Issues

    If there was an item missing in your order, please contact our customer service to send you the missing item.

    If local courier lost your package during delivering please contact them ASAP and we will assist you in filing a complaint and getting a refund.

    If your items were damaged during delivery, please inform us.